DELL PowerVault MD3200i/MD3220i Technical Guide Book
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The final tab is the Support tab which provides a central location when storage array recovery,
support information or a description of the storage array components are needed.
Figure 22. MD Storage Manager: Support Tab
Gather Support Information selection allows a user to save information about the storage array
(such as its profile and event log information) to a file so that it can be saved and sent it to
technical support.
Storage Array Profile provides a detailed description of all components and properties of the
storage array such as the number of physical drives used, firmware versions of the controller(s),
which components are running optimally and the number of Snapshots taken.
Download Firmware option allows the user to download RAID controller module firmware,
NVSRAM, physical disk firmware, environmental management module (EMM) firmware and EMM
configuration settings.
View Event Log will provide a detailed list of storage array events.
View Online Help is available for detailed instructions on how to accomplish any of the tasks in the
Array Window to optimally configure the storage array.
Recovery Guru
If a problem should ever arise with the array, the Recovery Guru provides valuable troubleshooting
assistance by diagnosing storage array problems and determining the appropriate procedure to use for
recovery. The Recovery Guru displays a summary list of storage array problems, detailed information
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