The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items
are unaffected by the RTC reset:
● Service Tag
● Asset Tag
● Ownership Tag
● Admin Password
● System Password
● HDD Password
● Key Databases
● System Logs
NOTE: The IT administrator's vPro account and password on the system will be un-provisioned. The system needs to go
through the setup and configuration process again to reconnect it to the vPro server.
The below items may or may not reset based on your custom BIOS setting selections:
● Boot List
● Enable Legacy Option ROMs
● Secure Boot Enable
● Allow BIOS Downgrade
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering the Windows operating system on your Dell computer. For more information, see Dell Windows
Backup Media and Recovery Options.
Wi-Fi power cycle
About this task
If your computer is unable to access the Internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle:
NOTE: Some Internet Service Providers (ISPs) provide a modem or router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Drain residual flea power (perform hard reset)
About this task
Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is
removed.
For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea
power before removing or replacing any components in your computer.
Draining residual flea power, also known as a performing a "hard reset", is also a common troubleshooting step if your computer
does not turn on or boot into the operating system.
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Troubleshooting
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