Problem Possible cause Solution
Espresso coee does not ow out No water in the tank Fill the water tank
The holes in the lter-holder are
blocked
Clean the holes in the lter-holder spouts
The espresso boiler outlet is blocked Clean as indicated in the “Cleaning the boiler
outlet” paragraph
Espresso coee drips from the ed-
ges of the lter-holder instead of
through the holes
The lter-holder is inserted incorrectly Attach the lter-holder correctly and turn it fully
home rmly
The espresso boiler gasket has lost
elasticity
Replace the espresso boiler gasket. Contact
De’Longhi Customer Experience
The holes in the lter-holder spout are
blocked
Clean the holes in the spouts
The espresso coee is cold The espresso OK light is not on when
the coee dial is rotated to coee
delivery
Wait for the OK light to switch on
Pre-heating has not been carried out Pre-heat as indicated in the paragraph “How to
Prepare Espresso Coee”
The cups have not been pre-heated Pre-heat the cups using hot water
Loud pump noise The water tank is empty Fill the water tank
The tank is inserted incorrectly and the
valve on the bottom is not open
Press the tank lightly to open the valve on the
bottom
There is an air blockage in the tank. Follow the instructions for “Production of Hot
Water” paragraph until water is delivered
The coee crema is pale or very
thin (it ows quickly from the
spout)
The ground coee has not been
Tamper the ground coee more (g. 10)
Not enough ground coee Increase the amount of ground coee
The coee is not ground nely enough Only use coee ground specically for espresso
coee machines
Incorrect type of ground coee Change the quality of the ground coee
The milk does not froth when ma-
king a cappuccino
The milk is not cold enough Always use milk at refrigerator temperature
The cappuccino maker is dirty Carefully clean the holes in the cappuccino maker,
in particular, those indicated in gure 19
The appliance switches o The auto switch o intervened Press the ON/OFF main switch to turn the
appliance on
troubleshooting