15
Troubleshooting
PROBLEM CAUSE REMEDY
The air conditioner
does not come on
• there is no current
• the appliance is not plugged into the mains
• the safety device of the plug has
tripped.
• plug into the mains socket
• reset the plug safety device, if
problem persists contact our toll
free customer service.
The air conditioner
works for a short
time only
• the air exhaust hose has a constriction
• the air exhaust hose is blocked
• there are bends in the air exhaust hose
• position the air exhaust hose
correctly
• check there are no obstacles
obstructing air discharge
• eliminate the bends
The air conditioner
works, but does not
cool the room
• windows opened
• the exhaust hose is detached
• air filter clogged
• close all windows. Only the
window where the appliance
is installed can remain slightly
opened
• connect the exhaust hose
• clean or replace the filter
• clean or replace the filter
Particular odour in
the room
• the air filter is clogged
The air conditioner
does not operate
after restarting it
• the safety device has tripped • wait for 3 minutes (it’s due to a
normal safety check)
The alarm light
(M) comes on
• the tray under the appliance is full
• empty the tray (see paragraph
on end-of-season operations
on page 14)
SELF-DIAGNOSIS
The appliance has a self diagnosis system to identify a number of malfunctions.
Error messages are displayed on the appliance display.
IF THE APPLIANCE DISPLAYS...
…THIS MEANS:
room temperature is too low
IF THE APPLIANCE DISPLAYS...
…THIS MEANS:
room temperature is too high
IF THE APPLIANCE DISPLAYS...
…THIS MEANS:
contact Customer Services.
“Low Temperature”
“High Temperature”
“Probe Failure”
Heating Mode is
selected, but fan
doesn’t work
• air conditioner needs to warm up
• wait several minutes for Pre-
Heating Cycle to complete
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