4
、
FAQ
1
、
Can’t add the device
？
A、Please make sure the camera has been reset. Press the Reset button until hear the
Prompt Tone
B、Only support 2.4GHZ Wi-Fi, if your Wi-Fi router is 5GHZ, please switch to 2.4/5GHZ
dual mode.
C、Please confirm the camera wasn’t bound by the other account.
There are four sound prompts in the progress
（1）“Please use mobile phone for Wi-Fi configuration” after power on.
（2）Select your Wi-Fi and login with your password, after the device makes a noise like
“Beep” you will hear this “Please wait for Wi-Fi connecting”.
（3）“Please wait for internet connecting” after getting the Internet IP address.
（4）“Internet connected welcome to use cloud camera”
A、If you can’t go to the second step, please confirm the Wi-Fi channel is not hidden,
and the Wi-Fi router can’t be so far from the camera. If this way doesn’t work, please
scan the QR code to add the camera.
B、If you can’t go to the third step, please reduce the number of the Wi-Fi user name,
and delete the special characters of your Wi-Fi password.
C、 If you can’t go to the forth step, please try again, if it still doesn’t work, please
contact the seller.
2
、
What’s the difference of the timeline’s colors
？
Orange means Alarm Vdeo Recording—Blue means Audible Alarm Vdeo Recording
—Gray means No Exceptions and TF Card Video Recording—white means no recording.
3
、
Why does it have an interval while the video is recording to the TF card
The size of the video file is limited. Once the video size close to the critical value, the
video file will be created and the next video will continue to be recorded, there is an
interval but very short.
4
、
The TF card can’t be identified
？
Please check if the TF card meets the quality requirements, when the Wi-Fi signal is
not good, it also can’t be identified.
5
、
The video recording timeline is blank after the cloud service expired.
The video can’t be replayed after cloud service expired, if there is no TF card in the
camera, the video would not be recorded.
If the TF card is always working, but the video files disappear, please check the
Check TF card state, if it is normal on the App but no video has been recorded, please
format the TF card. If it still doesn’t work, please use an new TF card and try again.
6
、
Why I can’t get the notifications on my phone
？
Make sure the App get the message pushing rights
Otherwise, when you are watching the real-time video on the App, there is no warning
notifications, because it’s unnecessary to send notifications when you are watching the
video online.
Advanced message push system, the warning notifications won’t be pushed to your
phone all the time but it will record all the messages and videos.
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