17
EN
FAQ
Error Possible Cause Solution
The vacuum
does not work.
The handle assembly has not
been installed in place.
Reinstall the handle
assembly.
The vacuum is out of battery or
low on power.
Fully charge the vacuum,
then continue to use it.
The vacuum is upright. Recline the vacuum.
The roller brush has not been
installed in place, or the roller
brush is stuck.
Reinstall or clean the roller
brush.
The dirty water tank has not
been installed in place.
Reinstall the dirty water
tank.
The dirty water tank is full. Empty the dirty water tank.
Weak suction
force.
The lter is clogged. Clean the lter.
The roller brush cover, lter,
and clean water tank have not
been installed in place.
Make sure the parts have
been installed in place
before use.
The roller brush is entangled
by hairs.
Refer to the maintenance
manual [Clean the Roller
Brush] section.
There are some foreign objects
in the tube or the tube is
blocked.
Clean the tube.
The motor
is making a
strange noise.
Too much dirty water in the
dirty water tank.
Empty the dirty water tank.
The main suction opening is
blocked.
Clear any blockage in the
main suction opening.
The battery
status indicator
does not light up
while charging.
The power adapter is not
plugged into the electrical
outlet.
Make sure the power
adapter is plugged in
properly.
The power adapter is not
connected to the charging
base properly.
Make sure they are
connected properly.