ECTIVE BB & SBB 41
Service / Complaints
If you have any questions about your device after purchase or during
operation, we are happy to help you. To speed up the process, please
provide information by email in advance, whenever possible with an
explanation of the issue and photos.
To contact us and for product returns, please use the following service
address:
batterium GmbH
Robert-Bosch-Straße 1, 71691 Freiberg am Neckar
T: +49 7141 / 560 90 40 | F: +49 7141 / 560 90 49
info@ective.de ective.de
Tip: When contacting us directly, please have your customer or invoice
number and the article number ready.
In case you would like to return a product to us, please follow these
guideline to ensure a quick and secure handling of the issue:
1. If possible use the original packaging as shipping carton.
2. If you no longer have the original packaging, please use suitable
(UN-certified) packaging to ensure adequate protection against
transport damage.
3. If the goods are not shipped in the original packaging or a UN-certi-
fied packaging, the goods are considered damaged and will
therefore need to be billed when the item is returned.
Please enclose the following with the return shipment:
• Copy of the invoice
• (Service Form)
• Reason for return
• An exact and detailed error description
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