8.1 What to do if...
Problem Possible cause Remedy
There is no spark when you try to
activate the spark generator.
The hob is not connected to an elec‐
trical supply or it is connected incor‐
rectly.
Check if the hob is correctly connec‐
ted to the electrical supply.
The fuse is blown. Make sure that the fuse is the cause
of the malfunction. If the fuse is
blown again and again, contact a
qualified electrician.
Burner cap and crown are placed in‐
correctly.
Place the burner cap and crown cor‐
rectly.
The flame extinguishes immediately
after ignition.
Thermocouple is not heated up suf‐
ficiently.
After lightning the flame, keep the
knob pushed for equal or less than
10 seconds.
The flame ring is uneven. Burner crown is blocked with food
residues.
Make sure that the injector is not
blocked and the burner crown is
clean.
8.2 If you cannot find a solution...
If you cannot find a solution to the problem
yourself, contact your dealer or an Authorised
Service Centre. Give the data from the rating
plate. Make sure, you operated the hob
correctly. If not the servicing by a service
technician or dealer will not be free of charge,
also during the warranty period. The
information about guarantee period and
Authorised Service Centres are in the
guarantee booklet.
ENGLISH 17
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