84 Operating Manual TX100 S3 Core Edition
Troubleshooting and tips
8.6 ServerView Operations Manager reports
errors
Server Management has detected an error
Ê Check the error list in the System Event Log using the ServerView
Operations Manager and try to identify and resolve the problem.
Ê If the problem cannot be resolved, create log files using the PrimeCollect
application available from the Windows Start menu on your Headless server
(see section 6.4.2 on page 64) and contact the Fujitsu Technology Solutions
customer service team for further analysis.
8.7 The server switches itself off
Server Management has detected an error
Ê Check the error list in the System Event Log using the ServerView
Operations Manager and try to identify and resolve the problem.
Ê If the problem cannot be resolved, create log files using the PrimeCollect
application available from the Windows Start menu on your Headless server
(see section 6.4.2 on page 64) and contact the Fujitsu Technology Solutions
customer service team for further analysis.
Ê If the server switches off before you get an opportunity to create log files, try
accessing the Headless server using a VNC connection and create
PrimeCollect log files as described in section 6.4.1 on page 61.
Contact the Fujitsu Technology Solutions customer service team and
forward the PrimeCollect log files for further analysis.