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PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso runs out around the
edge of the filter holder
Filter holder is not inserted in the
group head properly
Refer to ›Inserting The Portafilter‹.
There are espresso grounds around
the filter rim
Clean any excess ground espresso from the
rim of the filter holder to ensure a proper fit
into the brew head
Too much ground espresso in the
filter
Refer to ›Adjusting the Grind Amount‹
Ground espresso has been tamped
too firmly
Refer to ›Tamping The Ground Espresso‹
Incorrect filter for amount of ground
coffee used
Ensure you use the small filter for 1 cup of
espresso and the larger filter for 2 cups of
espresso
Espresso extracts as drops
from the portafilter
The water tank is empty or low Refer to step 1 – ›Filling The Water Tank‹
Espresso grind is too fine Ensure you use a suitable espresso grind.
Refer to ›Adjusting the Grind Size‹
Machine is blocked by mineral depo-
sits
Decalcify the machine. Refer to ⁄Decalcifying‹
Machine is making a loud
and
continuous pumping noise
Water tank is empty Refer to step 1 – ›Filling The Water Tank‹
Water tank is not securely in place Refer to step 1 – ›Filling The Water Tank‹
No steam is generated Machine is not turned on Ensure the machine is plugged in, switched on
at the power outlet and the POWER button is
pressed to on.
Water tank is empty Refer to step 1 – ›Filling The Water Tank‹
Steam Dial is not in ‘Steam’ position Turn the steam dial to the Steam-position.
Steam Wand is blocked Use the pin on the cleaning tool to clear the
opening. If the steam wand continues to be
blocked remove the tip of the steam wand
using the fitting in the middle of the cleaning
tool. Refer to ›Care and Cleaning‹
Milk is not foamy after tex-
turing
Not enough steam Steam wand may be blocked. Refer to ›Care
and Cleaning‹
Milk is not fresh and cold Use cold fresh milk. Refer to ›The Art of Tex-
turing Milk‹
Machine is not working The unit appears to be on, but the
machine ceases to operate
The safety thermal-cut may have activated due
to the pump or grinder overheating. Turn the
machine off and allow it to cool for about 30
- 60 minutes
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