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TROUBLE SHOOTING GUIDE
PROBLEM POSSIBLE CAUSES WHAT TO DO
When the machine is swit-
ched on, the steam and hot
water lights are flashing
Steam dial is not in STAND BY-
position
Turn the Steam dial to STAND BY-position.
Machine will commence normal heat up pro-
cedure
Espresso does not run
through
Machine is not turned on or plugged
in
Ensure the machine is plugged in and the
POWER button is pressed to on
Water tank is empty Refer to ›Filling The Water Tank‹
Espresso grind is too fine Ensure you use a suitable espresso grind.
Refer to ›Adjusting the Grind Size‹
Too much ground espresso in the
filter
Refer to ›Adjusting the Grind Amount‹
Espresso grind tamped too firmly Refer to ›Tamping The Ground Espresso‹
The filter is blocked Clean the filters. Refer to ›Cleaning The Filters‹
Espresso runs out too quickly The espresso grind is too coarse Ensure you use a suitable espresso grind.
Refer to ›Adjusting the Grind Size‹
Not enough ground espresso in the
filter
Refer to ›Adjusting the Grind Amount‹
Ground espresso not tamped firmly
enough
Refer to ›Tamping The Ground Espresso‹
Espresso is too cold Cups not preheated Preheat cups. Refer to ›Pre-Warming The Cups‹
Milk not heated enough (if making a
cappuccino or latté)
When the base of the jug becomes too hot to
touch this is when the milk is heated at the
correct temperature. Refer to ›The Art of Tex-
turing Milk‹
No crema Espresso is not tamped firmly enough Refer to ›Tamping The Ground Espresso‹
Espresso grind is too coarse Ensure you use a suitable espresso grind
Ground espresso is not fresh Change old beans with fresh roasted or pre-
ground. Ground espresso should not be kept
for longer than a week
Filter holes are blocked Use the fine pin on the cleaning tool to clear
the holes. Refer to ›Cleaning The Filters‹
Machine is making pulsing/
pumping sound while extrac-
ting espresso or steaming
milk
The machine is carrying out the nor-
mal operation of the 17 bar pump
No action required as this is the normal opera-
tion of the machine
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