Grifco C21D-2 User Manual

18
TROUBLESHOOTING
Status Indicator (Green) Flash / Problem Table
IMPORTANT NOTE:
If a problem is found with an installaon, be sure to read the troubleshoong guide thoroughly. If the problem persists call
Chamberlain for technical assistance on 1800 GRIFCO® or email customerservice@chamberlainanz.com in Australia or in New
Zealand call 0800 653 667.
No. ashes/
Problem
Meaning Possible causes Possible Soluons
Solid ON Motor running
2 Infrared beam and/or
Bump edge obstrucon
N/C beam removed
IR beam obstructed
Bumper edge pressed
The opener has detected removal of
an Entrapment Protecon
• Clear obstrucon
• Remove pressure from bump edge
• Set DIP 1 to OFF and press ‘reset’ (RST) buon on MCB for 10 seconds. Re-
learn any remaining Entrapment Protecon Devices
3 Entrapment Protecon
Device removed
The opener has detected removal of
an Entrapment Protecon Device
• Set DIP 1 to OFF and press ‘reset’ (RST) buon on MCB for 10 seconds. Re-
learn any remaining Entrapment Protecon Devices (see page 15)
4 MCB error Internal Error • Power o, and on. If un-reseable replace MCB
5 EB internal error EB disconnected or ignored from
MCB
• Return EB to the installaon or resolve EB issue, refer Elite Manual
9 APE error 1
APE error 2
APE posion jump
Severe close range frequency
APE cable disconnected
APE cable fault
• Replace APE assembly
• Press ‘reset’ (RST) buon on MCB for 3 seconds
• Reconnect APE cable
• Replace APE cable
10 Under speed error Extreme load on door • Check for objects causing interference to door operaon
• Check door installaon
• Check for damage to motor
• Upgrade to a larger opener
12 Thermal overload Motor overheang • Use opener less frequently
• Upgrade to a high cycle opener
14 Direcon error Motor connecons altered • Change door direcon and reset limits
15 Clutch slip (if ed)
No speed detected
Contactor failure
Clutch adjustment set too low
Motor stalled
Extreme vibraon or impact during
transit
• Check clutch adjustment
• Check door for mechanical failure or motor fault
• Replace MCB
Constant
ash
Due for service Door is due for roune service • Contact your local door dealer to arrange service
No Lights
Displayed
Power failure – No lights
on MCB or Controller
*With lights on at MCB
Power supply not correctly connect-
ed
*Bad connecon to Controller
• Check transformer
• Check power supply wiring
• *Refer below if lights are on at MCB and not on Controller
Push buon
not respond-
ing
Opener does not drive up
and / or down
Bad connecon to Controller
Damaged Controller cable
Controller buons forced and dis-
lodged from rear of lid
• *Check RJ45 plugs are clipped in securely at Controller and MCB
• *Check connecons
• *Replace Controller cable
• *Replace Controller
Open or Close
buon not
responding
but green
light comes
on
Coil failure or incorrect
motor wiring if green
light on whilst holding
up or down buon and
opener does not move in
one direcon
Extreme vibraon or impact during
transit
Incorrect motor terminal connecon
• Replace MCB
• Correctly wire the motor

Grifco C21D-2 Specifications

General

Brand	Grifco
Model	C21D-2
Category	Controller
Language	English