EN
8. Troubleshooting
Many common problems can be solved at home, without specific expertise. If you experience
a problem with your appliance, please check all the possibilities listed below and follow the
instructions before contacting our after-sales service. See CUSTOMER SERVICE.
Before performing any maintenance, deactivate the appliance and disconnect the plug from
the mains socket.
Electrical equipment should only be serviced by qualified electrical experts, because improper
repairs can cause considerable damage.
A damaged power supply unit should only be replaced by the manufacturer, the licensed
service agent, or a similarly qualified person, in order to avoid a hazard.
Problem Possible Cause Possible Solution
The compressor
does not work.
y
The plug is not connected to the
y The appliance is performing a
defrosting cycle
y This is normal during automatic
defrosting
The appliance runs
frequently or runs for
an excessively long
period of time.
y
In this case, it is normal for the
The appliance has been powered
off for some time.
It normally takes 8 to 12 hours
for the appliance to cool down
A door or drawer in the appliance
is not closed tightly.
y
Close the door/drawer and
ensure the appliance is
positioned on level ground and
there is no food or container
preventing the door from
A door or drawer has been opened
too frequently or for too long.
Do not open the door/drawer
y The temperature setting for the
freezer compartment is too low.
y Set the temperature higher
until a satisfactory refrigerator
temperature is obtained. It
takes 24 hours for the
refrigerator temperature to
become stable.
y The door/drawer seal is dirty,
worn, cracked or mismatched.
y Clean the door/drawer seal or
have customer service replace it.
The required air circulation is not
Ensure adequate ventilation.
refrigerator is dirty
and/ or smelly.
y The inside of the refrigerator
needs cleaning.
y Clean the inside of the
refrigerator.
Food with a strong odour is being
stored in the refrigerator.
Wrap the food thoroughly.