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9- Troubleshooting
Problem Possible Cause Possible Solution
The compressor
does not work.
• Mains plug is not connected in the
mains socket.
• Connect the mains plug.
• The appliance is in the defrosting
cycle.
• This is normal for an automatic
defrosting.
The appliance runs
frequently or runs
for a too long pe-
riod of time.
• The indoor or outdoor tempera-
ture is too high.
• In this case, it is normal for the ap-
pliance to run longer.
• The appliance has been o power
for a period of time.
• Normally, it takes 8 to 12 hours for
the appliance to cool down com-
pletely.
• A door of the appliance is not tight-
ly closed.
• Close the door and ensure the ap-
pliance is located on a level ground
and there is no food or container
jarring the door.
• The door has been opened too
frequently or for too long.
• Do not open the door too fre-
quently.
• The temperature setting for the
freezer compartment is too low.
• Set the temperature higher until a
satisfactory refrigerator tempera-
ture is obtained. It takes 24 hours
for the refrigerator temperature
to become stable.
• The door gasket is dirty, worn,
cracked or mismatched.
• Clean the door gasket or replace
them by the customer service.
• The required air circulation is not
guaranteed.
• Ensure adequate ventilation.
The inside of the
refrigerator is dirty
and/or smells.
• The inside of the refrigerator
needs cleaning.
• Clean the inside of the refrigera-
tor.
• Food of strong odour is stored in
the refrigerator.
• Wrap the food thoroughly.
Many occuring problems could be solved by yourself without specic expertise. In case
of a problem please check all shown possibilities and follow below instructions before you
contact an after sales service. See CUSTOMER SERVICE.
WARNING!
▶ Before maintenance, deactivate the appliance and disconnect the mains plug from
the mains socket.
▶ Electrical equipment should be serviced only by qualied electrical experts, because
improper repairs can cause considerable consequential damages.
▶ A damaged supply should only be replaced by the manufacturer, its service agent or
similarly qualied persons in order to avoid a hazard.
25
9.1 Troubleshooting table
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