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10-Troubleshooting
26
WARNING!
▶ Before maintenance, deactivate the appliance and disconnect the mains plug
from the mains socket.
▶ Electrical equipment should be serviced only by qualifi ed electrical experts be-
cause improper repairs can cause considerable consequential damages.
▶ A damaged power cable should only be replaced by the manufacturer, its service
agent or similarly qualifi ed persons in order to avoid hazard.
▶ For the safety of the end-user, self-repair or non-professional repair is not re-
commended. Please contact an after sales service.
10.1 Information codes
Many occuring problems could be solved by yourself without specifi c expertise. In case
of a problem please check all shown possibilities and follow below instructions before you
contact an after sales service. See CUSTOMER SERVICE.
Following codes are displayed only for information referring to the washing cycle. No
measures must be performed.
Code Message
:
The remaining wash cycle time will be 1 hour and 25 minutes.
:
The remaining wash cycle time including chosen end-time delay will be 6 hours and 30 min.
The washing cycle is fi nished. The appliance shuts off automatically.
Door is closed because of high water level, high water temperature or spinning cycle.
The buzzer is deactivated.
The buzzer is activated.
The function keys is closed.The programme changing is invalid.
10.2 Troubleshooting with display code
Problem Cause Solution
• Drainage error, water is not fully
drained within 6 minutes.
• Clean pump fi lter.
• Check drain hose installation.
• Lock error
• Shut the door properly.
• Water level not reached after 12
minutes.
• Drain hose is self-syphoning.
• Make sure that tap is fully opened and
water pressure is normal.
• Check drain hose installation.
• Water protective level error • Contact the After sales service.
• Drainage error, water is not fully
drained in set time (Refresh prog.)
• Temperature sensor error • Contact the After sales service.
• Heating error • Contact the After sales service.
• Motor error • Contact the After sales service.
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