SERVICE MANUAL TNC 151/155
Parae
48
Kundendienst
Se&ion 3.4
3.4 Replacement Parts, Loan/Exchange/Service Units
Replacement Parts TNC 151/155
In general, replacement parts are available for all sub-assem-
blies discernible from the wiring diagrams (see section 4.2).
However )
it is strongly recommended that all repairs and main-
tenance work are entrusted to an official HEIDENHAIN agency.
No responsibility can be accepted by DR. JOHANNFS HEIDENHAIN
GmbH for repairs undertaken by anyone else.
The list on page 49 shows the Id. Nos. and names of all parts
available for the TNC 151/155. These parts can be ordered from
the department Kundendienst (Customer Service) at HEIDENHAIN
Traunreut. It is of utmost importance, when ordering, to give
(i) the Id. No., (ii) the name, in German, and (iii) the
quantity of each part required. Telexed order should be sent
to the Kundendienst Telex: 17 866 982.
Loan, Exchange, Service Units
In order to keeep machine down-time as short as possible,
HEIDENHAIN offers a loan and exchange service.
Loan units
Loan units are available, free of charge, for the duration
of a repair carried out at HEIDENHAIN Traunreut or by an
official HEIDENHAIN agent.
The only charges to the customer
are the shipping charges.
Exchange units
An exchange unit can be requested for a unit that is re-
turned for repair. This exchange unit is equipped with the
latest hardware and software issue and is externally in
excellent condition. The only charges to the customer in
this case are for the repair of his own unit.
Transaction
Requested loan or exchange units are shipped on the date
of request, or the following day, provided that the unit
is available from our
stock.
A customer's faulty unit should be returned to DR. JOHANNES
HEIDENHAIN within 14 days of receiving the exchange unit.
Service units
Service units are new units which are used for service
purposes and can be obtained
from
DR. JORANNFX HEIDENHAIN
at non-repeatable discount prices.
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