Introduction
Claims Procedures
Notify the nearest Hewlett-Packard Sales and Support Office if the shipment is incomplete or
damaged. If the damage occurred in transit, notify the carrier as well.
Hewlett-Packard will arrange for replacement or repair without waiting for settlement of claims
against the carrier. In the event of damage in transit, retain the shipping container and packing
material for inspection.
Repacking
The containers and shipping materials used in factory packaging should be used if reshipment of
components becomes necessary. If these are not available, containers and shipping material identical
to those used in the factory are available through the HP Sales and Service Office. Similar
commercially available material can also be used for shipment.
If the components are returned to the factory for servicing, attach a tag to the component specifying
the required service, computer model number, and full serial number (found on the System
Information Label). In any subsequent correspondence, refer to the computer model number and full
serial number of the system in question.
Be sure to mark the container FRAGILE. Whenever possible, arrange shipment with a qualified
electronics equipment mover.
Storage
HP computer equipment can be stored or shipped in environments that are within the following
limits:
Specification Limit
Storage Temperature:
-40° C to 65° C(-40° F to 149° F)(without internal DDS
drive)
-40° C to 45° C (-40° F to 113° F) (tape media specification)
Non-operating Humidity: 5% to 80% RH non-condensing, less than 30% RH/hr rate of
change
The components should be protected at all times from environmental extremes that can cause
condensation within the component. When installing components or a new system, allow time before
operation for the temperature of the equipment to stabilize.
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