HP DL120 - ProLiant - G5 User Manual

Troubleshooting 71
Windows® 2000—Emergency Repair Diskette. If the operating system was factory-installed,
click Start>Programs>System Tools to access the Emergency Repair Disk Utility. Refer to the
operating system documentation for more information.
o Linux—Refer to the operating system documentation for information.
Linux operating systems
For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website
(http://h18000.www1.hp.com/products/servers/linux
).
Application software problems
Software locks up
Action:
1. Check the application log and operating system log for entries indicating why the software failed.
2. Check for incompatibility with other software on the server.
3. Check the support website of the software vendor for known problems.
4. Review log files for changes made to the server which may have caused the problem.
5. Scan the server for viruses with an updated virus scan utility.
Errors occur after a software setting is changed
Action: Check the system logs to determine what changes were made, and then change settings to the
original configuration.
Errors occur after the system software is changed
Action: Change settings to the original configuration. If more than one setting was changed, change the
settings one at a time to isolate the cause of the problem.
Errors occur after an application is installed
Action:
• Check the application log and operating system log for entries indicating why the software failed.
• Check system settings to determine if they are the cause of the error. You may need to obtain the
settings from the server setup utility and manually set the software switches. Refer to the application
documentation, the vendor website, or both.
• Check for overwritten files. Refer to the application documentation to find out which files are added
by the application.
• Reinstall the application.
• Be sure you have the most current drivers.

HP DL120 - ProLiant - G5 Specifications

General

Product Line	ProLiant
Model	DL120 G5
CPU Type	Intel Xeon
Processor Socket	LGA771
Chipset	Intel 3210
Max Memory	8 GB
Hard Drive Interface	SATA
Drive Bays	4
Storage Controller	HP Smart Array E200i
Form Factor	1U
Server Type	Rack
Memory Type	DDR2
RAID Levels	0, 1
Network	Gigabit Ethernet

Summary

Operations

Power Management

Procedures for powering the server on and off.

Server Removal and Access

Steps for removing server from rack and access panels.

PCI Riser Board Procedures

Instructions for removing and installing PCI riser board assembly.

Setup

Optional Installation Services

Details on HP Care Pack services for server support.

Rack Planning and Environment

Guidelines for server rack installation, environment, and airflow.

Environmental Requirements

Server temperature, power, and electrical grounding guidelines.

Installation Procedures

Steps for installing hardware, OS, and registering the server.

Hardware Options Installation

Memory Options

Procedures for installing server memory modules (DIMMs).

SAS/SATA Hard Drive Options

Installing SAS/SATA hard drives and related components.

Optical Drive and LED Cable Options

Installing optical drive assembly and SAS LED cable.

Expansion and Riser Board Options

Installing expansion boards and PCI-X riser board options.

Storage Controller and BBWC Battery

Installing storage controller and battery-backed write cache battery.

LO100c Management Port Module

Installing the LO100c management port module.

Cabling

Cabling Overview and Server Cabling

Guidelines for optimal server and hardware option cabling.

SAS Drive and BBWC Battery Cabling

Specific instructions for SAS drive and BBWC battery cabling.

Software and Configuration Utilities

BIOS Setup Utility and Auto-Configuration

Using BIOS Setup and auto-configuration for system setup.

Management Utilities

Overview of BIOS Serial Console, ROMPaq, and HP Insight Diagnostics.

Troubleshooting

Common Problem Resolution

General steps and guidelines for resolving common server issues.

Diagnostic Flowcharts

Various flowcharts to diagnose specific server problems.

Hardware Problems

Power and Environmental Issues

Troubleshooting power supplies, sources, UPS, and environmental factors.

Component-Specific Issues

Troubleshooting drives, memory, processors, and other components.

Peripheral Device Issues

Troubleshooting video, audio, printer, mouse, and keyboard problems.

Network and Modem Issues

Troubleshooting network controller and modem connectivity problems.

Software Tools and Solutions

Software and OS Problems

Troubleshooting application software and operating system issues.

Firmware Maintenance

Procedures for updating system and option firmware.

Contacting HP

HP Technical Support and Resellers

How to contact HP for technical assistance and authorized resellers.

Server Information for Support

Essential information to gather before contacting HP for support.

Operating System Information You Need

Microsoft Operating Systems

Information to collect for troubleshooting Microsoft OS issues.

Linux Operating Systems

Information to collect for troubleshooting Linux OS issues.

Battery Replacement

System Board Battery Removal

Step-by-step instructions for removing the system board battery.

Regulatory Compliance Notices

FCC and Related Notices

FCC regulations, rating labels, and conformity declarations.

International Compliance Notices

Compliance notices for Canada, EU, Japan, BSMI, and Korea.

Laser and Battery Notices

Laser compliance and battery replacement/disposal notices.

Electrostatic Discharge

Preventing ESD

Precautions to prevent damage from static electricity.

Grounding Methods

Methods and tools for proper grounding to prevent static discharge.

Technical Support

HP Contact Information

Contact details for HP support and authorized resellers.

Customer Self Repair Program

Information on HP's program for customer self-replacement of parts.

Acronyms and Abbreviations

Index