HP E24mv G4 User Manual

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Function test
After repair, be sure to confirm that all functions are working.
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 3-1 Common issues and solutions
Issues Possible cause Solution
Screen is blank or
video is
blinking.
Power cord is disconnected. Connect the power cord.
Monitor is off. Press the monitor power button.
NOTE: If pressing the power button has no
effect, press and
hold the power button for 10
sec to disable the Power Button Lockout
feature.
Video cable is improperly
connected.
Connect the video cable properly. For more
information, see Connecting the cables on
page 10.
System is in Auto-Sleep
Mode.
Press any key on the keyboard or
move the mouse to inactivate the
screen blanking utility.
Video card is incompatible. Open the OSD menu and select the Input
menu. Set Auto- Switch Input to Off and
manually select the input.
or
Replace the video card or connect the
video cable to one of the computer’s on-
board video sources.
Table 4-1: Function test
Test item Operating description Tool used
HDMI test Confirm whether image displays and sound
plays correctly on the monitor.
Computer or DVD
player
DP test Confirm whether image displays and sound
plays correctly on the monitor.
Computer or DVD
player
D-SUB test Confirm whether image displays and sound
plays correctly on the monitor
Computer or D-SUB
player
USB-C test Confirm whether image displays and sound
plays correctly on the monitor
Computer or USB-C
player
Audio test Change volume and balance to confirm
whether volume is smooth and loud enough.
Speaker

HP E24mv G4 Specifications

General

Color gamut	72 %
Pixel pitch	0.274 x 0.274 mm
Screen shape	Flat
Display diagonal	23.8 \
Surface hardness	3H
Anti-glare screen	Yes
Native aspect ratio	16:9
Vertical scan range	50 - 60 Hz
Maximum refresh rate	60 Hz
Horizontal scan range	30 - 80 kHz
Contrast ratio (dynamic)	5000000:1
Contrast ratio (typical)	1000:1
Display number of colors	-
Display diagonal (metric)	60.45 cm
Display brightness (typical)	250 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1280 x 800, 1440 x 900 (WXGA+), 1440 x 900, 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
HDMI version	1.4
DisplayPort version	1.2
USB Type-A downstream ports quantity	4
Power consumption (max)	50 W
Power consumption (standby)	0.5 W
Power consumption (typical)	28 W
Operating altitude	0 - 5000 m
Non-operating altitude	0 - 12192 m
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Package type	Box
Package depth	411 mm
Package width	596 mm
Package height	225 mm
Package weight	10400 g
Pivot angle	-90 - 90 °
Tilt angle range	-5 - 23 °
Height adjustment	150 mm
Panel mounting interface	100 x 100 mm
Cables included	AC, DisplayPort, HDMI, USB Type-A to USB Type-B
Certification	Australian-New Zealand MEPS; BIS; BSMI; CB; CCC; CE; CECP; CEL; cTUVus; EAC; ENERGY STAR®; FCC; GS Mark; ISO 9241-307; KC/KCC; NOM; PSB; SEPA; TCO Certified; TCO Certified Edge; TUV/GS; VCCI; Vietnam MEPS; WEEE; Low blue light; WW application; UAE; Ukraine certificates
Product color	Black, Silver
Country of origin	China
Market positioning	Business
RMS rated power	2 W
Number of speakers	2

Weight and Dimensions

Depth (with stand)	216 mm
Width (with stand)	539.4 mm
Height (with stand)	530.7 mm
Weight (with stand)	6500 g
Depth (without stand)	47 mm
Height (without stand)	355.6 mm