HP E24u G4 User Manual

17
Function test
After repair, be sure to confirm that all functions are working.
Table 4-1: Function test
Test item
Operating description
Tool used
HDMI test
Confirm whether image displays
Computer or DVD player
DP test
Confirm whether image displays
Computer or DVD player
USB-C Alt-Mode
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or Notebook
USB-C PD
Function
Confirm PDO/Charging working normally.
Notebook
USB Hub Test
Confirm USB function of 4-USB Type-A working
normally.
Computer or Notebook
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 4-2: Solving common problems
Problem
Possible cause
Solution
Screen is blank or
video is flashing.
Power cord is disconnected.
Connect the power cord.
Monitor is turned off.
Power the power button.
NOTE: If pressing the Power
button has no effect, press
and hold the power button
for 10 seconds to disable the
Power button lockout
feature.
Video cable is improperly connected.
Connect the video cable
properly.
System is in Auto-Sleep Mode.
Press any key on the
keyboard or move the mouse
to inactivate the screen
blanking utility.
Video card is incompatible.
Open the OSD menu and
select the Input menu.
Set Auto- Switch Input
to Off and manually
select the input.
or

HP E24u G4 Specifications

General

Color gamut	72 %
Pixel pitch	0.274 x 0.274 mm
Screen shape	Flat
Backlight type	Edge LED
Display diagonal	23.8 \
Surface hardness	3H
Display technology	LCD
Native aspect ratio	16:9
Vertical scan range	50 - 60 Hz
Maximum refresh rate	60 Hz
Horizontal scan range	30 - 80 kHz
Contrast ratio (dynamic)	5000000:1
Display number of colors	-
Display brightness (typical)	250 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
HDMI	Yes
HDMI version	1.4
DisplayPort version	1.2
USB upstream port type	USB Type-C
USB Type-A downstream ports quantity	4
AC input voltage	100 - 240 V
Power consumption (max)	131 W
Power consumption (standby)	0.5 W
Power consumption (typical)	22 W
Operating temperature (T-T)	5 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	20 - 80 %
Package depth	223 mm
Package width	611 mm
Package height	392 mm
Package weight	8890 g
Pivot angle	-90 - 90 °
Tilt angle range	-5 - 23 °
Height adjustment	150 mm
Panel mounting interface	100 x 100 mm
Cables included	AC, USB Type-C
Product color	Black, Silver
Market positioning	Business
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth (with stand)	207 mm
Width (with stand)	539.4 mm
Height (with stand)	494.9 mm
Weight (with stand)	6300 g
Depth (without stand)	47 mm
Height (without stand)	323.3 mm