Troubleshooting
Using the Worldwide Web
Before contacting customer services, refer to the support Web
site at:
http://www.hp.com/go/support
Preparing to call Technical Support
If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call technical support. Have the
following information available when you call:
The monitor
Monitor model number (on front and back panel)
Serial number for the monitor (on back panel)
Purchase date on invoice
Conditions under which the problem occurred
Error messages received
Hardware configuration (found on Windows Control Panel)
Hardware and software you are using
User’s Guide A-3
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