HP M24fwa User Manual

20
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 4-2: Solving common problems
Problem Possible cause Solution
Screen is blank or
video is flashing.
Power cord is disconnected. Connect the power cord.
Monitor is off. Power the power button.
NOTE: If pressing the Power button has no
effect, press and hold the power button for
10 seconds to disable the Power button
lockout feature.
Video cable is improperly connected.
Connect the video cable properly.
System is in Sleep mode. Press any key on the keyboard or move the
mouse to exit Sleep mode.
Video card is incompatible. Open the OSD menu and select the Input
Control menu. Set Auto-Switch Input to Off
and manually select the input
Image appears
blurred,
indistinct, or too
dark.
Brightness is too low.
Open the OSD menu and select Brightness
to adjust the brightness scale as needed.
Check Video
Cable
is displayed
on screen.
Monitor video cable is disconnected. Connect the appropriate video signal cable
between the computer and monitor. Be sure
that the computer power is off while you
connect the video cable.
Input Signal Out
of Range is
displayed on
screen.
Video resolution and/or refresh rate are set
higher than what the monitor supports.
Change the settings to a supported setting.
The monitor is
off, but it did not
seem to enter
into Sleep mode.
The monitor’s power saving control is
disabled.
Open the OSD menu and select Power
Control > Auto-Sleep Mode and set auto-
sleep to On.
On-
Screen Menus
are Locked is
displayed.
The monitor’s OSD lock function is enabled.
Press and hold the Menu
button on the front
bezel to 10 seconds to disable the OSD
lockout function.
Power Button is
Locked is
Displayed
The monitor’s power button is locked. Press and hold the power button for 10
seconds to disable the power button lock
function.
No low-power
sleep mode
The monitor’s power button is locked.
Press and hold the power button for 10
seconds to disable the power button lock
function.

HP M24fwa Specifications

General

Color	ceramic white, white
Screen Type	lcd
Tiltable	yes
Touch Screen	no
Webcam	no
OS Compatibility	not applicable
Screen Size	23.8 inches
Panel Type	ips
Aspect Ratio	16:9
Resolution	1920 x 1080
Native Resolution	1920 x 1080
Refresh Rate	75hz
Horizontal Viewing Angle	178 degrees
Vertical Viewing Angle	178 degrees
Response Time	5 milliseconds
Brightness	300 candela per square meter
Contrast Ratio	1000:1
Synchronization	freesync (amd adaptive sync), not applicable
Horizontal Scan Rate	86 kilohertz
HDR	no
Built-In Speakers	yes
HDMI Ports	1
USB Type B Ports	0
Display Port Inputs	0
Mini Display Port	0
VGA Ports	1
DVI	0
Thunderbolt Ports	0
Voice Assistant	not applicable
Height with Stand	12.42 inches
Width with Stand	21.09 inches
Depth without Stand	6.97 inches
Height without Stand	15.62 inches
Net Weight without Stand	5.5 pounds