HP OMEN 25 Maintenance And Service Guide

17
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
USB test
Confirm whether transmitting data between
computer and USB devices.
Computer and USB devices
Table 4-2: Solving common problems
Problem
Possible cause
Solution
Screen is blank or
video is flashing.
Power cord is disconnected.
Connect the power cord.
Monitor is off.
Power the power button.
NOTE: If pressing the Power
button has no effect, press
and hold the power button
for 10 seconds to disable the
Power button lockout
feature.
Video cable is improperly connected.
Connect the video cable
properly.
System is in Sleep mode.
Press any key on the
keyboard or move the
mouse to exit Sleep mode.
Video card is incompatible.
Open the OSD menu and
select the Input Control
menu. Set Auto-Switch Input
to Off and manually select
the input
Image appears
blurred,
indistinct, or too
dark.
Brightness is too low.
Open the OSD menu and
select Brightness to adjust
the brightness scale as
needed.
Check Video Cable
is displayed on
screen.
Monitor video cable is disconnected.
Connect the appropriate
video signal cable between
the computer and monitor.
Be sure that the computer
power is off while you
connect the video cable.
Input Signal Out
of Range is
displayed on
screen.
Video resolution and/or refresh rate are set higher
than what the monitor supports.
Change the settings to a
supported setting.
The monitor is
The monitor’s power saving control is disabled.
Open the OSD menu and

HP OMEN 25 Specifications

General

3D	No
Panel type	TN
Pixel pitch	0.283 x 0.283 mm
Screen shape	Flat
Display diagonal	24.5 \
Display technology	LED
Native aspect ratio	16:9
Viewable size, vertical	302.6 mm
Contrast ratio (typical)	1000:1
Display number of colors	16.78 million colors
Viewable size, horizontal	543.7 mm
Display brightness (typical)	400 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
Certification	CE; ICES; VCCI; FCC; C-Tick; CB; TUV-GS; ISO-9241-307; cTUVus; TUV LBL; CCC; CEL; BSMI; KCC; Australia MEPS; E-standby; PSB; ISC; Microsoft WHQL Certification (Windows 10, Windows 8.1 and Windows 7); SmartWay Transport Partnership - NA only
Product color	Black
Country of origin	China
Market positioning	Gaming
VESA mounting	-
Tilt angle range	-5 - 23 °
USB hub version	3.2 Gen 1 (3.1 Gen 1)
VGA (D-Sub) ports quantity	0
USB Type-A downstream ports quantity	3
HP segment	Home
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	40 W
Annual energy consumption	35.3 kWh
Power consumption (standby)	0.5 W
Power consumption (typical)	30 W
Sustainability certificates	ENERGY STAR
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 70 %
Cables included	AC, HDMI, DisplayPort, USB
Harmonized System (HS) code	85285210

Weight and Dimensions

Depth (with stand)	227.5 mm
Width (with stand)	569 mm
Height (with stand)	407.9 mm
Weight (with stand)	4600 g
Depth (without stand)	62.8 mm
Height (without stand)	346.2 mm
Weight (without stand)	3550 g