Troubleshooting and Maintenance 37
Internet access
Symptom Possible solution
I cannot connect to the
Internet.
Contact your ISP for assistance.
Verify that you are using the proper cables for your Internet
connection type. Your computer may have a dial-up modem
and an Ethernet network adapter (also called a network
interface card, or NIC). A modem uses a standard telephone
cable while the network adapter uses a network cable to
connect to a local area network (LAN). Do not connect a
telephone cable to the network adapter, and do not plug a
network cable into a telephone service line; doing so may
damage the network adapter.
For more information about connecting to the Internet, open the
Help and Support Center; see “Using the Help and Support
Center” on page 25.
Run the wireless setup wizard:
1 Click the Start button, and then click Control Panel.
2 Click Network and Internet, and then click
Network and Sharing Center.
3 In the Network and Sharing Center window, click Set up
a connection or network to open the wizard.
4 Follow the onscreen instructions.
Use Device Manager to verify that the integrated WLAN device
is installed on the computer correctly:
1 Click the Start button.
2 Type Device Manager into the Start Search box, and then
click Device Manager.
3 Click Network adapters. Your WLAN device should
be listed here. The WLAN device may include the term
wireless, wireless LAN, or 802.11.
4 Click the Start button.
5 Type Network and Sharing Center into the Start Search
box, and then click Network and Sharing Center to
open the Network and Sharing Center window.
6 Click Connect to a network, and then follow the
onscreen instructions.
If your system has an external antenna, try to move the antenna
to a better position. If the antenna is internal, try to move the
computer.
Try to connect again later, or contact your ISP for assistance.
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