HP Z32k G3 Maintenance And Service Guide

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Function test
After repair, be sure to confirm that all functions are working.
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended solutions.
Function test
After repair, be sure to confirm that all functions are working.
Table 4-1: Function test
Te
st item
Operating description
Tool used
HDMI test
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or DVD player
DP test
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or DVD player
Audio test
Change volume and balance to confirm whether
volume is smooth and loud enough.
Speaker
Table 4-1: Function test
Test item
Operating description
Tool used
HDMI test
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or DVD player
DP test
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or DVD player
USB-C test
Confirm whether image displays and sound plays
correctly on the monitor
Computer or USB-C player
Problem
Possible cause
Solution
Screen is blank or video
is flashing.
Power cord is disconnected.
Connect the power cord.
The monitor is turned off.
Press the front bezel power
button.
NOTE: If pressing the Power
button has no effect, press and
hold the power button for 10
seconds to disable the Power
button lockout feature.
Video cable is improperly connected.
Connect the video cable
properly.
System is in Sleep Mode.
Press any key on the keyboard
or move the mouse to exit
sleep mode
Video card is incompatible.
Open the OSD menu and
select the Input menu. Set
Auto- Switch Input to Off
and manually select the input.
Image appears blurred,
indistinct, or too dark.
Brightness is too low.
Open the OSD menu and
select Brightness to adjust the
brightness scale as needed.

HP Z32k G3 Specifications

General

Color depth	10 bit
Pixel pitch	0.18 x 0.18 mm
Screen shape	Flat
Pixel density	140 ppi
Backlight type	Edge LED
Display diagonal	31.5 \
Surface hardness	3H
Anti-glare screen	Yes
Display technology	LCD
Native aspect ratio	16:9
Vertical scan range	29 - 60 Hz
Maximum refresh rate	60 Hz
Horizontal scan range	30 - 135 kHz
sRGB coverage (typical)	100 %
Display bezel technology	Micro-Edge
Display number of colors	1.07 billion colors
Display brightness (typical)	400 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA), 2560 x 1440, 3840 x 2160
Pivot angle	-90 - 90 °
Number of OSD languages	11
Panel mounting interface	100 x 100 mm
On Screen Display (OSD) languages	CHI (SIMPL), CHI (TR), DEU, DUT, ENG, ESP, FRE, ITA, JPN, POR, RUS
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	180 W
Power consumption (standby)	0.5 W
Power consumption (typical)	35 W
Operating temperature (T-T)	5 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	20 - 80 %
Cables included	AC, DisplayPort, HDMI, Thunderbolt, USB Type-A to USB Type-B
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN (RJ-45) ports	1
USB hub version	3.2 Gen 1 (3.1 Gen 1)
DisplayPort version	1.4
USB upstream port type	USB Type-B, USB Type-C
USB Power Delivery up to	100 W
USB Type-A downstream ports quantity	4
Sustainability certificates	ENERGY STAR
HP segment	Business
Package depth	185 mm
Package width	816 mm
Package height	504 mm
Package weight	13700 g
Product color	Black, Silver

Weight and Dimensions

Depth (with stand)	217 mm
Width (with stand)	713.5 mm
Height (with stand)	604.9 mm
Weight (with stand)	9000 g
Depth (without stand)	47 mm
Height (without stand)	415.9 mm