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Frequently Asked Questions (FAQ)
What can I do if the Client connected to the E5 cannot access the
Internet?
1. Check and ensure that the Client is connected to the E5 properly.
2. Check the power status to ensure that the E5 is powered on.
3. Check the signal strength to ensure that the area is covered by the network.
4. Check that the network mode is correct. For details about network modes, see
Mobile Network Settings on the management page.
5. You must configure the correct peer-peer protocol (PPP) user name and PPP
password when you access the Internet through the E5. Check whether the
user name and the password are correct, and see Profile Management on the
management page for details.
6. If the DHCP server is disabled and the Client obtains the IP address
dynamically, the device cannot access the Internet either. In this case, you
need to change the mode to manually assign an IP address. See DHCP
Settings on the management page.
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