MANAGING YOUR ACCOUNT
Checking your data usage & topping up your account
To check your usage, go to mybroadbandusage.virginbroadband.
com.au and log in using your full Virgin Broadband email address and
password.
Need more data?
If you’re getting a bill each month, you can top-up by logging into
My Account (virginmobile.com.au/myaccount) with your service
number & 6-digit PIN. The top-up will be added to your next bill.
Also, if you haven’t already set up direct debit, we fully recommend
it! Just fill out the enclosed form and pop it in the post. Or, to set it up
on a credit card, just give us a call on 1300 555 100.
If you’re on Pre-Paid you can recharge online anytime:
Log in at a. virginmobile.com.au/myaccount with your service
number and the 6-digit PIN you picked when activating the
service.
Got a voucher or recharge card? Enter the 12 digit number.b.
Got a credit card? Enter your credit card details & choose c.
your amount.
The credit will appear on your account within 15 minutes.
Using webmail
To use the Virgin Broadband Webmail service, go to webmail.
virginbroadband.com.au and log in with your full Virgin Broadband
email address and email password.
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