Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
1.11 Why is the connection to the Wi-Fi network
interrupted?
Use your phone near the router. If this problem frequently occurs, restart your phone and the
router.
1.12 Why can't I enable Wi-Fi?
In Settings, turn off Wi-Fi and then turn it back on to check whether the problem is solved. If
not, turn on the airplane mode and turn it back off and then restart the phone to check whether
Wi-Fi can be turned on normally.
1.13 Why can't I disable Wi-Fi?
In Settings, turn off Wi-Fi. If Wi-Fi cannot be turned off, restart the phone.
1.14 Why can't my phone connect to a Wi-Fi network
through a router?
1. If the Wi-Fi hotspot is encrypted, check that the password you entered is correct. Note
that the password is case-sensitive.
2. Check whether the Wi-Fi hotspot name or password has been changed. If so, obtain the
new information and try again.
3. Make sure you are within the working range of the Wi-Fi hotspot; otherwise the Wi-Fi
connection will automatically disconnect.
4. The number of connected devices may have reached the Wi-Fi hotspot's limit. Try
connecting to another available network.
5. If your phone cannot connect to the Wi-Fi hotspot and keeps obtaining an IP address, set
a static IP address for it as follows:
For an encrypted Wi-Fi hotspot, on the Wi-Fi settings screen, touch the hotspot.
In the displayed dialog box, select the Show advanced options check box. Under IP
settings, touch the drop-down list box, and choose Static. Then, enter the IP address and
domain name.
Enter the password, and touch Connect.
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