IBM 6580 User Manual

PROBLEM DETERMINAT'ION PROCE·
DURES
(PDP)
Problem Determination Procedures
(PDPs) are customer diagnostics. The
operator becomes involved with diag-
nostic procedures only if a failure
preven;t.s" normal use ,of the system.
The operato~ will be, directed to ,the
Problem ,Determination,: Guide (PDG).
The correct operat~r information will
be, given in the PJJG and will be based
on erro~ codes displayed on the
screen, or by. the LEDs. In some
cases, there will be nothing displayed
on the screen and the operator will be
directed to perform a power-on -reset.
The operator will then be asked to
take not,e of the system indicators,
such as LEDs , keyboard tone, or
diskette noise.
The operator may, then be directed by
the PDG to .load the Problem Determi-
nation Diskette (PDD). This diskette
contains system verification tests
that can be selected and run by the
operator. When the operator selects
system verification, the PDD will con-
tinue to run with addit;ional
automatically sequenced tests under
the control of the system. Progress
and error indications will be shown on
the display. During lengthy tests,
the display will be updated to show
the diagnostics which are operating.
This will be reinforced, by the use of
audible signals. These additional
tests are not in the BAT.
The tests on the Problem Determination
Diskette (PDD) may require operator
intervention.
Examples of acceptable customer prob-
lem determination procedures include:'
• Referring ,to the Problem Determi-
nation Guide
• Handling paper and magnetic media
• Reading display prompts
• Keying simple entries
• Observing LEDs
• Noting system sounds
• Comparing print quality
• Recording data for further analy-
sis.
If the symptoms or error codes show a
failure for which the operator cannot
perform further diagnosis, the'Problem
Determination Guide will direct the
operator to do one of two things:
• Place a service call and give a
description of the problem along
with a service request number
• Place a call to the Office System
Support Center (OSSC) for further
problem determination.
9-38 IBM ,Displaywriter Product Support Manual

IBM 6580 Specifications

General

Brand	IBM
Model	6580
Category	Desktop
Language	English