Technical support
A Troubleshooting section is provided in the Appendix of this manual to aid you in the installation of your
IBM Ultrastar. If the answer to your installation question is not found in this manual, call one of the
Technology Support Centers. Before calling, please gather as much of the following information as
possible:
Ÿ IBM drive model number, part number, and serial number
Ÿ Operating system
Ÿ BIOS manufacturer, version, and date
Ÿ Any error codes and when they occurred
Ÿ System type and manufacturer
Ÿ Chipset manufacturer
Ÿ Adapter card manufacturer
Ÿ Other devices in systems
Ÿ Bus/cable layout (location of device, which device is at the end, etc.)
Ÿ Applications used (if relevant)
Technology Support Centers:
North America
Web www.ibm.com/harddrive
Voice 888.426.5214 or 507.286.5825
Fax 507.253.DRIVE
E-mail drive@us.ibm.com
Singapore
Voice 1800.418.9595 or 65.6.418.9595
E-mail drive@sg.ibm.com
United Kingdom
Voice 44.1475.898.125
E-mail drive@uk.ibm.com
Germany
Voice 49.7032.153050
E-mail drive@de.ibm.com
Automated Fax Back Service (for related technical support documents)
U.S.A. 408.256.5418
Singapore 800.418.9696
England 0800.96.6948
Germany 0130.82.6089
France 0800.902229
Italy 167.875148
IBM storage products
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IBM Technology Group Support Center 07N5612IG10
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