20
Problem Cause Solution
The motor is not running Electrical issue, error code present Request technical assistance
The drive wheel does
not turn
Problems with the brakes Adjust the brakes; if the problem persists,
request technical assistance
Motor is blocked Check that the wheel is properly tight-
ened, check that the wheel turns without
starting the vehicle.
If the problem persists, request technical
assistance
The motor stops while it is
running
Motor overheating Stop the vehicle and wait for it to cool
Presence of error code Request technical assistance
After charging it, the item
does not switch on or it
switches off after a few km.
Damaged battery Request technical assistance
The battery does not
charge or the item does not
switch on
Connection problems Request technical assistance
The battery is not connected (models with
removable battery)
Check that the power connector is
connected.
The battery is depleted Chargethebatteryto100%
Damaged battery Request technical assistance
Problems with the battery charger Replace the battery charger
12. Troubleshooting
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