Item Problem description Reason Solution
1
Filament breaks at the
top of extruder mouth
A. Filament has run out .
B. Filament was exposed to
moisture, and has become
brittle..
C. Filament was plugging the
throat.
A. Replace filament before its gone.
B. Store filament in air-tight
container when finished printing.
Replace with fresh filam ent spool.
C. Clean the throat. Refer to video
on the USB stick for instructions.
2
Filament slips in
extruder
Filament is too thin, or has
b
een ground down by
extruder gear.
Retract filament and cut out the thin
filament section.
3
Temperature is
incorrect.
Temperature sensor is
malfunctioning.
Contact support for advice on
replacement of temperature sensor.
4 Model is malformed
Timing belts may be too
loose. Timing belt pulley
may be loose.
Check and tighten the screw and
belts.
5 Model is warped The print bed is not level Re-level print bed, and retry print.
6
G-code generation
failed
Incorrect setting or wro
ng
save path
Choose the correct machine t ype
and select the correct save path
7
Software Installation
failed
OS may not be supported Install only on compatible OS
5. Common problems and solutions
17
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