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9.0 Operational problems -
troubleshooting
Poor draught
Check the length of the chimney and that it complies with
national laws and regulations. (See also «2.0 Technical data» ).
Make sure that the minimum cross section on the chimney is
according to «2.0 Technical data» in the installation manual.
Make sure that there is not anything preventing the smoke
gasses from escaping: branches, trees, etc.
Upon suspicion of excessive/poor draught in the chimney, seek
professional help for measurement and adjustment.
The fire extinguishes after a while
• Make sure that the firewood is sufficiently dry.
• Find out whether there is negative pressure in the house,
close mechanical fans and open a window close to the
fireplace.
• Check that the air vent is open.
• Check that the flue outlet is not clogged by soot.
Unusual amount of soot accumulates on the
glass
Some soot will always stick to the glass, but the quantity
depends on:
• Moisture in the fuel.
• The local draught conditions.
• Air vent opening.
Most of the soot will normally burn off when the air vent
is opened all the way and a fire is burning briskly in the
fireplace. (See «6.1 Cleaning the glass».)
10.0 Recycling
10.1 Recycling packaging
Your fireplace is delivered with the following packaging:
• A wooden pallet that can be cut up and burned in the
fireplace.
• Cardboard packaging that should be taken to a local recycling
facility.
• Plastic bags that should be taken to a local recycling facility.
10.2 Recycling the fireplace
The fireplace is made of:
• Metal that should be taken to a local recycling facility.
• Glass that should be disposed of as hazardous waste. The
glass in the fireplace must not be placed in a regular source
segregation container.
• Vermiculite burn plates that can be disposed of in regular
waste containers.
11.0 Guarantee terms
1. Our guarantee covers:
Jøtul AS guarantees that the external cast-iron parts are
free from defects in materials or manufacturing at the
time of purchase. You may extend the guarantee on the
external cast-iron parts to 25 years from the date of delivery
by registering the product on jotul.com, and print out the
extended guarantee card within three months of purchase. We
recommend that the guarantee card be kept together with
the receipt. Jøtul AS also guarantees that steel plate parts are
free from defects in materials or manufacturing at the time
of purchase for a period of 5 years from the date of delivery.
The guarantee applies on the condition that the stove has
been installed by a qualified installer in accordance with
applicable laws and regulations and Jøtul’s installation and
operating instructions. Repaired products and replacement
items are guaranteed within the original guarantee period.
2. The guarantee does not cover:
2.1. Damage to consumables such as burn plates, fire
grates, flue baffles, gaskets and similar as these
deteriorate over time due to normal wear and tear.
2.2. Damage caused as a result of improper maintenance,
overheating, use of unsuitable fuel (e.g of unsuitable
fuel are, but not limited to driftwood, impregnated wood,
plank offcuts, chipboard ) or too moist / wet wood.
2.3. Installation of optional extras for the purpose of
rectifying local draught conditions, air supply or other
circumstances beyond Jøtul’s control.
2.4. Cases involving alterations / modifications to the
fi replace without Jøtul’s consent or the use of non-
original parts.
2.5. Damage caused during storage at a distributor,
transport from a distributor or during installation.
2.6. Products sold by unauthorized sellers in areas where
Jøtul operates a selective distribution system.
2.7. Associated cost (e.g.but not limited to, transport,
manpower, travel) or indirect damages.
Pellets stoves, glass, stone, concrete, enamel and paint
fi nish (e.g. but not limited to chipping, cracking, bubbling
or discolouration and crazing) are applicable to the national
legislation governing the sale of consumer goods. This
guarantee is valid for purchases made within the territory of
the European Economic Area. All guarantee inquiries must
be addressed to your local authorized Jøtul dealer within
a reasonable amount of time, which shall not be later than
14 days from the date on which the fault or defect fi rst
became apparent. See list of importers and dealers on our
web site www.jotul.com.
If Jøtul is unable to meet the obligations outlined in the
above guarantee terms, Jøtul will offer a replacement
product with a similar heating capacity free of charge.
Jøtul reserve the right to decline of any replacement of
parts or service in the event that the guarantee is not
registrated online. This guarantee does not affect any rights
under applicable national legislation governing the sale of
consumer goods. The national complaint right applies from
the purchase date and only in exchange for a receipt /
serial number.
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