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Troubleshooting
Computer/connectivity problems
Picture quality problems
If... Try one or more of the following
Computer does not
communicate with
the camera
■ Insert a charged battery (page 1).
■ Turn on the camera.
■ Make sure proper USB cable is securely connected on camera and
computer port (page 16). (If using an EasyShare dock, check all
cable connections. Make sure the camera is seated on the dock.)
■ Make sure the EasyShare software is installed (page 15).
Pictures do not
transfer to computer
■ Click the Help button in the EasyShare software.
Slide Show does not
run on an external
video device
■ Adjust the camera Video Out setting (NTSC or PAL, page 32).
■ Make sure the external device settings are correct (see the device’s
user’s guide).
If... Try one or more of the following
Picture is too dark
or underexposed
■ Reposition camera for more available light.
■ Use Fill flash (page 26) or change your position so light is not behind
the subject.
■ Move so that the distance between you and the subject is within the
effective flash range (page 9).
■ To automatically set exposure and focus, press the Shutter button
halfway. When the Ready light glows green, press the Shutter
button completely down to take the picture.
■ Adjust the exposure compensation (page 29).
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