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ENGLISH
PROBLEMS POSSIBLE CAUSES SOLUTIONS
Coffee grounds are present
in the cup.
The lter holder is clogged. Clean the lter holder using
hot water.
The coffee grounds are too
ne.
Use slightly larger coffee
grounds.
The seal on the head of the
lter holder is clogged.
Clean the lter holder
and the seal with a damp
sponge.
The espresso is not frothy. The coffee grounds are too
old.
Use freshly ground coffee.
The ground coffee is
not suitable for making
espresso.
Use ner grounds.
There is too little coffee in
the lter holder.
Add more coffee.
The water tank leaks when
it is moved.
The valve at the bottom
of the tank is dirty or
defective.
Wash the water tank and
operate the valve with your
nger, which is beneath the
tank.
The valve is blocked by the
calcied deposits.
Descale your machine
following the user
instructions provided.
Water leak beneath the
appliance.
There is an internal leak. Check that the tank is
positioned correctly. If
the problem persists, do
not use the appliance and
consult an approved service
centre.
The pump is abnormally
noisy.
No water in the tank. Fill the water tank and
restart the pump (refer to
the section: FIRST USE).
Avoid emptying the tank
completely.
The espresso leaks out the
sides of the lter holder.
The lter holder is not
positioned correctly.
Fit the lter holder in
position and lock it (turn
from left to right until it
stops).
Remove any excess coffee
that prevents you from fully
locking the lter holder.
The edge of the lter holder
is clogged by the coffee.
Remove the excess coffee
and clean the grill through
which the water ows using
a damp sponge.
PROBLEMS POSSIBLE CAUSES SOLUTIONS
Your espresso tastes bad. After descaling, the rinsing
cycle was not carried out
correctly.
Rinse the appliance in line
with the user instructions
and check the quality of the
coffee.
The cups have been lled
unequally.
The lter holder is clogged. Refer to the paragraph
on CLEANING AND
MAINTENANCE for
cleaning your lter holder.
The appliance does not
work.
The pump is disabled due
to a lack of water.
Fill the water tank and
restart the pump (refer to
the section: FIRST USE).
Avoid emptying the tank
completely.
The removable water tank
is incorrectly positioned.
Position the water tank
correctly.
The appliance is not
connected.
Ensure that the appliance is
switched on.
The nozzle does not work
or produces little foam.
The foam nozzle is not
correctly installed.
Check that the accessory
is correctly mounted on
the appliance: remove then
re-install it on the hinged
arm using a rm upward
movement.
The milk is too hot. Use fresh, pasteurised or
UHT milk that has been
recently opened.
The steam nozzle has an
excess of limescale.
Descale the steam nozzle
according to the paragraph
on DESCALING.
The shape of the container
is not suitable.
Follow the milk foaming
instructions (paragraph on
STEAM FUNCTION)
1 cup espresso button
white light and orange light
ash in turn and 2 cups
espresso button white light
keep on
The machine needs to be
descaled.
Descale the machine
(refer to the section :
DESCALING)
On button white light keeps
on, 2 espresso buttons and
steam button orange light
ash at the same time.
Boiler temperature is
too high or too low, or
temperature sensor is
broken.
Turn off the machine for a
while, then turn on again.
If the problem persists,
consult an approved service
center.