35TROUBLESHOOTING
If your bike is not operating normally, there are some simple steps
that can be taken to remedy the situation quickly. There may or
may not be an error code that pops up on the screen depending on
the issue. Solutions to common problems, as well as error code
meanings, can be found below. If you have any questions at all
regarding the basic troubleshooting below, reach out to Lectric
eBikes customer support.
TROUBLESHOOTING
1. Charge the battery until the light on the
charger turns from red to green. This
may take up to 8 hours.
2. Insert the key in the battery and turn
counterclockwise to the ON position or
until the key is parallel with the frame.
Once in the correct position hold the
power button on the display control pad
to turn on.
3. Follow the cable coming from the
display down to the quick plug. You
may need to unravel some of the plastic
wrapping to access it. With a quick pull
(do not twist), unplug the quick plug,
inspect both sides of the plug, and
reconnect by lining up the arrows on
both ends. After checking the quick plug
hold the power button on the display
control pad to turn on.
1. Make sure you are in a PAS level that is
between 1-5 on the display.
2. To test if PAS is working, ensure you are
not operating the throttle. To test if the
throttle is working, ensure you are not
pedaling.
3. Check all quick plugs.
Bike won’t turn on
Pedal assist or throttle
do not work
Issue
Most Common Solutions
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