Lexmark MX310dn User Manual

Action Yes No
Step 4
a Check if the internal option is selected.
It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
“Updating available options in the printer driver” on page 24.
b Resend the print job.
Does the internal option operate correctly?
The problem is solved. Contact
customer
support.
Tray problems
Action Yes No
Step 1
a Pull out the tray, and then do one or more of the following:
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• If you are printing on custom‑size paper, then make sure that the
paper guides rest against the edges of the paper.
• Make sure the paper is below the maximum paper fill indicator.
• Make sure paper lies flat in the tray.
b Check if the tray closes properly.
Is the tray working?
The problem is solved. Go to step 2.
Step 2
a Turn off the printer, then wait about 10 seconds, and then turn the
printer back on.
b Resend the print job.
Is the tray working?
The problem is solved. Go to step 3.
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Is the tray listed in the menu settings page?
Go to step 4. Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see “Updating available
options in the printer driver” on page 24.
Is the tray available in the printer driver?
The problem is solved. Contact
customer
support.
Troubleshooting 201

Lexmark MX310dn Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	6.5 s
Print speed (black, normal quality, A4/US Letter)	33 ppm
Duplex print speed (black, normal quality, A4/US Letter)	14 ppm
Finishing option	No
All-in-one functions	Copy, Fax, Print, Scan
Supported media weight(s)	60 - 90 g/m²
Color all-in-one functions	Scan
Package dimensions (W x D x H)	19.09 x 21.65 x 22.48 \
Supported media weight (imperial)	24 lbs
Country of origin	China
Maximum duty cycle	50000 pages per month
Recommended duty cycle	250 - 6000 pages per month
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PDF 1.7, PostScript 3, PPDS
Copier resize	25 - 400 %
Copy speed (black, normal quality, A4)	33 cpm
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 356 mm
Duplex scan speed (black)	43 ppm
Duplex scan speed (color)	20 ppm
Optical scanning resolution	600 x 1200 DPI
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax transmission speed	3 sec/page
Total input capacity	300 sheets
Total output capacity	150 sheets
Maximum input capacity	850 sheets
Total number of input trays	2
Maximum number of input trays	3
Auto document feeder (ADF) input capacity	50 sheets
Envelopes sizes	7 3/4, 9, 10, DL
Maximum print size	-
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Display	LCD
Display diagonal	2.4 \
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	1
Supported network protocols (IPv4)	TCP/IP, AppleTalk, TCP, UDP
Supported network protocols (IPv6)	TCP/IP
Internal memory	256 MB
Processor frequency	800 MHz
Sound pressure level (copying)	54 dB
Sound pressure level (printing)	53 dB
Sound pressure level (scanning)	55 dB
Sound pressure level (duplex printing)	52 dB
Power consumption (average operating)	- W
Package depth	550 mm
Package width	485 mm
Package height	571 mm
Package weight	22500 g
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Other operating systems supported	Novell NetWare 5.x, Novell NetWare 6.x, Novell Open Enterprise Server
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Sustainability certificates	ENERGY STAR
Certification	Blue Angel (RAL-UZ-122), CAN/CSA-C22.2 60950-1, CSA E60825-1, ICES-003 B, BSMI B, CNS 13438, VCCI B, US FDA, FCC B, UL 60950-1, IEC 320-1, EN/IEC 60320-1, CE B, CB IEC 60950-1, EN 62311, EN 60950-1, EN/IEC 61000-3, EN 55022 B, EN 55024, EN/IEC 60825-1, GS (TÜV), SEMKO, UL AR, CS, TÜV Rh, SMA C-tick B, CCC B, CISPIR 22 B, EK Mark, N Mark, ECMA-370, TED

Weight and Dimensions

Depth	472 mm
Width	399 mm
Height	468 mm
Weight	20000 g