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LG BE12LU38 User Manual

LG BE12LU38
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Appendix
10
Troubleshooting
If you are experiencing problems with the drive, verify the following items.
Since the problem may be caused by a device other than the drive, check
other things such as system settings or other software being used, etc.
If you cannot resolve the problem after verifying these items, contact your
dealer or our customer service department.
Problem
Drive cannot play a
DVD, CD or BD in
the drive or certain
types of discs cannot
be read in the drive.
Disc tray cannot be
opened
Drive is not detected
by the system.
Drive will not play
media or certain
types of CD, DVD or
BD media.
1. The disc is not inserted
correctly.
2. The disc is dirty.
3. The pick-up lens is dirty.
4. The disc is scratched or
warped.
5. The disc uses a region
code that cannot be
played on the drive.
1. AC Plug is not connected
to AC outlet.
2. Power Switch is not
turned on.
1. The USB 2.0 converter
cable or eSATA cable is
not properly connected.
1. The disc doesn’t match
your system. Is the media
disc the correct format for
the type of system that
you are using.
2. Virus possibility.
1. Reinsert the disc
correctly.
2. Clean the disc surface.
3. Clean the pick-up lens.
4. Change the disc.
5. Refer to your system
manual for help.
1. Connect the AC plug
tightly.
2. Turn the Power Switch on
and try again.
1.Make sure USB 2.0 converter
cable or eSATA cable is
connected properly and
re-install the device driver.
1. Check the disc format.
2. Has the Windows DVD-ROM
software driver program
been corrupted by a virus?
Run a Virus Scan program
and repair if possible.
Possible Cause Possible Solution

Questions and Answers:

LG BE12LU38 Specifications

General IconGeneral
CD-R write speed48 x
BD-RE write speed2 x
CD-RW write speed24 x
DVD-R write speed16 x
DVD+RW write speed8 x
DVD-RW write speed6 x
CD-RW read speed40 x
BD-ROM read speed10 x
Dimensions (WxDxH)163 x 260 x 50 mm
Compatible operating systemsWindows 7, Windows Vista, Windows XP
CD transfer rate (sustained mode)7200 KB/s
InternalNo
InterfaceUSB 2.0 & eSATA
LightScribeYes
Drive device, buffer size4 MB
Bundled softwareCyberLink Power2Go CyberLink PowerDVD CyberLink PowerBackup CyberLink PowerProducer
Weight and Dimensions IconWeight and Dimensions
Weight1500 g

Summary

EU Conformity and Safety Information

EU Conformity Notice

Declaration of compliance with essential requirements of relevant EU directives.

Laser Radiation Warning

Cautionary statements in multiple languages regarding Class 3B laser radiation.

Product Introduction and Features

Introduction and Welcome

A brief welcome message to the user for purchasing the LG External Drive.

Key Product Features

Highlights of the drive's capabilities including interfaces, technologies, and media compatibility.

Operational Cautions

Notes on system requirements and potential software needs for optimal performance.

System and Hardware Requirements

Operating Environment Requirements

Details on CPU, OS, RAM, HDD, and interface needed for the drive's operation.

Blu-ray Movie Playback Requirements

Specifics on graphics cards, drivers, and HDCP compliance for playing Blu-ray movies.

Important Handling and Safety Precautions

General Precautions and Data Loss

Manufacturer's disclaimer on warranty, data loss, and advice on data backup.

Installation and Environmental Precautions

Advice on drive placement regarding humidity, vibration, temperature, and dust.

Operational and Handling Precautions

Guidance for safe operation, avoiding damage, and managing static electricity.

AC Adapter Safety

Instructions for safe use and handling of the AC adapter.

Drive Overview and Controls

Drive Components and Indicators

Details on the disc tray, activity indicator, and emergency eject hole.

Connection Ports and Power Switch

Explanation of USB, eSATA, and power connectors, and the power switch.

Usage and Safety Notes

Important notes regarding supervision of children and positioning of power cords.

Connecting and Installing the Drive

Hardware Installation Steps

Step-by-step guide for physically connecting the drive to the computer.

Installation Notes and Recommendations

Important notes on adapter connection, power supply, and performance boosters.

Drive Operations and Usage

Safe Removal of USB Converter Cable

Procedure for safely disconnecting the USB converter cable using Windows.

Loading and Ejecting Discs

Instructions for inserting and removing discs, including emergency eject.

Playing Audio and Video Content

Guidance on playing music CDs and notes on DVD/BD region codes and USB 1.1 limitations.

Troubleshooting and Specifications

Troubleshooting Common Issues

Table of problems, possible causes, and solutions for drive and disc reading issues.

Drive Technical Specifications

Detailed information on interface, supported discs, speeds, performance, and electrical requirements.

Disc Handling and Maintenance

Disc Handling Cautions

Warnings about using damaged or non-standard discs to prevent drive damage.

Disc Care and Storage

Advice on preventing disc damage and proper storage away from heat and sunlight.

Drive Operational Environment

Notes on avoiding excessive vibration, sudden jolts, and temperature changes.

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