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TROUBLESHOOTING

Please check the list below when you experience the following symptoms during use of

the product. It may not be a failure.

Information on customer service for product problems is available in (Q. Settings)

[Support] on the projector.

Perform Check-up with the [Quick Help].

When the projector malfunctions, you can get help to solve the problem.

Push the (Q. Settings) button of the remote control to select [Support]

[Quick Help].

You can also long-press the number button of the remote control to run the

[Quick Help].

• [Optimisation Settings]

You can automatically check the overall status of your projector and view and

change the recommended setting values.

• [Check Items]

Select the problematic item, and you can get help to solve the problem.

– [Self-Diagnosis of Projector Settings]: Select the item that matches the

symptom to nd instructions that can help you solve the problem.

– [Check the status of Projector]: You can check your projector’s current status

for the selected item.

• [LG Remote Service]

You can get help in solving the problem via Remote Service.

– Some models may not be supported.

• When there is no related content in the [Quick Help], please refer to the

Troubleshooting.

• If you still fail to solve the problem, please contact our customer service centre.

Questions and Answers:

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LG CineBeam Laser 4K Specifications

General