Troubleshooting
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TROUBLESHOOTING
This chapter lists some problems that you might encounter while using your phone. Some problems
require that you call your service provider, but most of problems you encounter are easy to correct
yourself.
MESSAGE
SIM error
No connection
to the network
Codes do not
match
Function
cannot be set
Calls not
available
Phone cannot
be switched on
POSSIBLE CAUSES
There is no SIM card in the phone or
you may have inserted it incorrectly.
Signal weak
Outside GSM network
When you want to change a security
code you have to confirm the new
code by entering it again. The two
codes that you have entered do not
match.
Not supported by Service Provider or
registration required
Dialling error
New SIM card inserted Charge limit
reached
On/Off key pressed too briefly
Battery empty
Battery contacts dirty
POSSIBLE CORRECTIVE MEASURES
Make sure that the SIM card is correctly
inserted.
Move higher to a window or open space.
Check service provider coverage map.
Contact your Service Provider.
Contact your Service Provider.
New network not authorised. Check for new
restrictions. Contact Service Provider or
reset limit with PIN 2.
Press On/Off key for at least two seconds.
Charge battery. Check charging indicator in
the display.
Clean contacts.
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