To Next Page

To Previous Page

Index

Appendix E: Troubleshooting

Problem Possible Solution

• The TV remote control does not work. • Check that the batteries are installed correctly.

• Check that the selected switch is set to “TV”.

• Be no further than 20 feet from the TV when using the

remote control.

• The TV takes several seconds to respond to • Press ENTER after a channel number to avoid delays.

channel commands. • Use the three digit number, i.e 002 for channel 2.

• You cannot access a channel. • Use number keys instead of CHANNEL up/down.

• Be sure the channel you want to view is in memory.

• Check that the TV is turned to the correct input source for

that channel, by pressing the INPUT button.

• Make sure the V-Chip lock is off (page 42).

• On-screen displays appear each time you change a function. • This is part of normal TV operation.

• You cannot program the TV to turn on automatically. • The TV may be locked.

• The clock may not be set.

• There is no sound even when the volume is turned up. • Check to see if the MUTE button is on.

• The TV’s “Listen to:” setting may be set to SAP.

• Check that “TV Speakers” setting is ON.

• You have forgotten your parent lock passcode. • See Appendix B, Bypassing the V-Chip Lock, page 63.

• PIP does not display a picture. • Make sure the V-Chip lock is off (page 42).

• Not all inputs can be displayed as a PIP (page 14).

• The sound does not match the screen picture. • The TV’s “Listen to:” setting may be set to SAP.

• If using stereo or A/V reveiver speakers, check input selec

tion on the stereo or A/V receiver.

• If using stereo or A/V receiver, check that AUDIO is from

MONITOR OUTPUT on TV’s back panel.

• There is a large black or gray rectangle on the screen. • The TV closed captioning has been set to “text” mode, but

there is no text information being broadcast. Turn Off in the

CAPTIONS menu (page 37).

• You cannot see a picture when you play a VCR tape. • If you connected your VCR with A/V cables, use the INPUT

button to select the Input source (INPUT-1, INPUT-2, INPUT-3,

or INPUT-4) that the VCR is connected to.

• Check your VCRs owner’s guide for further troubleshooting.

• V-Chip Lock is not working • Make sure that V-Chip is On (page 42).

• If V-Chip Hours/Lock by Time is currently set to dissable the

V-Chip lock, the V-Chip will not block programing.

Mitsubishi Platinum Series User Manual

Questions and Answers: