Warranty
Please visit our website www.nirvanahp.com to register your unit online within 10 days after the
installation of the unit. This information could be needed in the event of a product recall. To help you
keep the information you might need in the future, please record the information below.
Model : _________________________
Serial number : ___________________
Installation date : _________________
Make sure you keep your original invoice. A proof of purchase is required on any service call request.
Manufacturer’s Limited Warranty
Nirvana Heat Pump Inc. Offers a limited warranty against defects in the operation of the heat pump.
This warranty becomes effective upon installation and is valid for new heat pumps only (residential use
only). A proof of the date of installation will be required.
The heat pump must be installed according to manufacturer’s specifications and must be operated
under normal conditions of use as described in this owner manual. This warranty does not cover
damage due to improper installation or use such as : inappropriate power of the unit for the size of the
pool, improper use or maintenance according to the owner manual or provincial or national, state or
municipal codes, installation by a person not authorized by Nirvana Heat Pump, flood, tornado,
earthquake and other events known as an “act of god”, improper winterizing of the unit, frozen pipes,
poor water quality or infiltration of abrasive substances or sand in the components of the unit,
premature corrosion of the titanium coil resulting from improper use of chemicals (chlorine or salt level
above or below standards), modification alteration, repair or replacement of parts made without the
authorization of the manufacturer.
Nirvana Heat Pump Inc. Agrees to repair or replace at its own discretion any parts deemed defective by
an authorized dealer or technician. Heat pumps are not household appliances and should be repaired
by a recognized technician. Evidence of servicing or repair by an unauthorized person will result in a
cancellation of the manufacturer’s limited warranty.
The manufacturer will not be liable for direct or indirect damage caused by improper use or installation
or for the inability to use the heat pump. The manufacturer does not offer any other warranty of any
kind. No distributor or dealer is authorized to modify the terms and conditions of this warranty.
Coverage under any additional warranty provided by a distributor or dealer is the sole responsibility of
the dealer or distributor
The warranty applies to the original purchaser and is transferable to successors only if the heat pump
remains at the owner’s original address and was installed according to standards and
recommendations of this owner’s manual, and until the expiry of the warranty. There is a $100 fee to
transfer the warranty. Please contact 1-866-443-4476 to get the details.
WARRANTY
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