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6. Troubleshooting
Print Problems
This section describes problems with printing from a computer.
• If you cannot solve a problem with the following solutions, contact your dealer.
• For problems caused by an application, contact the manufacturer of the application.
• Unable to Print
• Network Connection Problems (Advanced Manual)
• Wireless LAN Connection Problems (Advanced Manual)
• USB Connection Problems (Advanced Manual)
• Common to Windows and Mac OS X
• For Windows
Unable to Print
Cause Solution Reference
The machine is in Sleep mode or
Deep Sleep mode.
Press the (POWER SAVE) button
to enter standby status.
Saving Power Consumption with
the Power Save Function
The machine is turned off. Turn the machine on.
Turning the Machine On
A LAN cable or USB cable is
unplugged.
Check that the cable is plugged into
the machine and computer properly.
Connecting a LAN Cable/USB
Cable
There may be a problem with a
cable.
Replace the cable with a new cable. -
The machine is offline. Press the (ONLINE) button on the
operator panel.
-
An error message is displayed on the
display screen.
Check the error messages displayed
on the display screen.
Error Message List
The interface setting is disabled. Check the interface setting on the
display screen to make sure that
there is a consistency with the
machine's settings and the network
connection environment.
Connecting a LAN Cable/USB
Cable
Connecting to a Wireless LAN
(Only When the Wireless LAN
Module is Mounted)
There is a problem with the print
function.
Press the or button on the
operator panel to select [Setting] >
[Reports] > [Configuration] and print
the menu map, by which you can
check the printing performance.
Printing a Report to Check
(Advanced Manual)
The ONLINE lamp quickly flashes at
approximately 0.3-second intervals.
A malfunction may occur in the
machine. Unplug the power cord
immediately, and then contact your
dealer.
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Cause Solution Reference
The machine is not set as the default
printer.
Set the machine as the default
printer.
Right-click the [OKI C532 *] icon on
the [Devices and Printers] folder, and
then select [Set as Default Printer].
* Indicates the driver type. (ex. PCL6/
PS/XPS)
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General
Weight and Dimensions
