OWC ENVOY PRO EX User Guide

05SUPPORT RESOURCES
3.1 TROUBLESHOOTING
Begin troubleshooting by verifying that the USB-C cable is properly plugged into the computer and the
Envoy Pro EX. If the Envoy Pro EX is still not working properly, try connecting the cable to a different
USB-C port, and also using a different USB-C cable if necessary. If problems persist, remove the SSD
from the Envoy Pro EX, then re-connect the SSD to the Envoy Pro EX and try again.
3.2 ABOUT DATA BACKUP
To ensure that your les are protected and to prevent data loss, we strongly suggest that you keep
two copies of your data: one copy on your OWC Envoy Pro EX and a second copy on your internal drive
or another storage medium, such as an optical backup, or on a second external storage unit. Any data
loss or corruption while using the Envoy Pro EX is the sole responsibility of the user, and under no
circumstances may OWC, its parent, partners, afliates, ofcers, employees, or agents be held liable
forloss of the use of data including compensation of any kind or recovery of the data.
3.3 CONTACTING TECHNICAL SUPPORT
SUPPORT RESOURCES
Phone: M–F, 8am–6pm CT
1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)
Chat: M–F, 8am–6pm, Sat 9am–5pm CT
www.owc.com/support
Email: Answered within 48 hours
www.owc.com/support

OWC ENVOY PRO EX Specifications

General

NVMe	Yes
Interface	PCI Express 3.0
Read speed	1250 MB/s
Write speed	- MB/s
SSD capacity	8000 GB
SSD form factor	M.2
Wi-Fi	-
USB version	3.2 Gen 2 (3.1 Gen 2)
USB connector	USB Type-C
Data transfer rate	10 Gbit/s
Thunderbolt version	3
Certification	FCC
Product color	Silver
Housing material	Aluminum
Mac operating systems supported	Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave
Windows operating systems supported	Windows 10
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Sustainability certificates	RoHS

Weight and Dimensions

Depth	115 mm
Width	65 mm
Height	9 mm
Weight	148 g