Error Cause Action
Invalid
Barcode
A barcode has been
scanned but it does not
match the Kemio barcode
format
Scan the correct barcode type
Invalid Sensor
Type
A Kemio sensor has been
scanned, but it does not
match the selected test and
limits
Scan a barcode from a suitable
sensor batch
Invalid Batch The batch information has
not been loaded for this
sensor
Add the batch under
CONFIGRATION › BATCH INFOR-
MATION to load the calibration
information.
No barcode
found
The scanner was unable to
detect the barcode
Add the batch under CONFIGRA-
TION › BATCH INFORMATION to
load the calibration information.
User aborted User pressed cancel or
home during the test
Repeat the test with a new
sensor and do not interrupt the
test
Lid opened
during test
The user opened the arm
during the electrochemical
measurement
Repeat the test with a new
sensor
No electrode No sensor was detected
during the test
Repeat the test with a new
sensor. Ensure the sensor is fully
inserted into the slot.
Troubleshooting
39
40
Kemio raises warnings and errors to ensure testing is done
correctly and results are accurate. If an error that is not on this
list persists, contact sales@palintest.com.
Error Cause Action
Instrument
rolled
Excessive vibration or
impact was detected
Repeat the test on a stable
surface. Avoid moving the
instrument during the test.
Outside
temperature
spec
The sample temperature
is outside the specified
performance of the sensor.
A result is still displayed but
it may be less accurate.
Bring the sample to within the
specified temperature before
testing
Start up
electrode
leakage
A Sensor contacts are wet
B A sensor was left in the
instrument during start up
A Open the front lid of the arm
and wipe the contacts with a
dry cloth. B Discard the sensor
and sample after testing, before
powering down the instrument.
No test
selected
All test types unselected Select at least one test type.
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