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2. SSID cannot be found when network is connected

• Inspectifthepowerswitchofaccesspoint(wirelessrouter)isturnedon.

•

Theprintercannotfind

theSSIDoftheaccesspoint(wirelessrouter)youneedtoconnect,

please check the SSID of access point and try to connect again.

• Everytimewhenthesetupofaccesspoint(wirelessrouter)ischanged,youmustsetupthe

wireless network of printer again.

3. Connection failure

• Pleaseinspectifthesafemodeandpasswordofaccesspoint(wirelessrouter)andprinter

is correct.

• Inspectthewirelessreceivingaroundprinter.Signalreceivingmaybeaffectediftherouter

is away from the printer or there is an obstacle between them.

• Turnthepowerofaccesspoint(wirelessrouter)andprinteroffandthenrestartthemandset

up.

4. The following aspects should be inspected if the printer has problems while they are used

in network:

•

Inspectifthefirewall softwareblockscommunication.Ifthecomputerandprinterare

connected in the same network but they cannot be searched, the communication might be

blockedbyfirewall software.Pleaserefertotheuserguideoffirewall softwaretoturn

firewall

off and then try to search the printer again.

• InspectiftheIPaddressassignmentofprinteriscorrect.YoucaninspectIPaddressby

printing the network setup information page of printer out.

Note:•Pleaserefertotheuserguideorconsultthemanufacturerforinformation related

to access point (wireless router).

• Please refer to the following steps to check if printer and computer are in the same

network:

1) Select "Command prompt" as shown below.

a. Windows 8/10 system：

Select "Search" button in the Start Menu and input "Command

prompt"in search bar，

then press the "Enter”button in the keyboard.

Windows 7/Vista/XP system：click "Start" menu-"All procedures"-"Attachment"-"

Command prompt ".

2) Input ping and your printer IP address in popup window, and press "Enter" button.

For example: ping XXX.XXX.XXX.XXX(“XXX.XXX.XXX.XXX” is printer IP address)

3) If RTT is indicated in the window, that is to say your printer and computer are in the

same network.If RTT is not indicated in the window, please refer to Chapter 5 to reconfigure

the printer wireless network.

Pantum M7100DN Series User Manual

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