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Kompernass Handels GmbH
warranty
Dear Customer,
This appliance has a 3-year warranty valid from
the date of purchase. If this product has any faults,
you, the buyer, have certain statutory rights. Your
statutory rights are not restricted in any way by the
warranty described below.
Warranty conditions
The validity period of the warranty starts from the
date of purchase. Please keep your original receipt
in a safe place. This document will be required as
proof of purchase.
If any material or production fault occurs within
three years of the date of purchase of the product,
we will either repair or replace the product for you
at our discretion. This warranty service is depend-
ent on you presenting the defective appliance and
the proof of purchase (receipt) and a short written
description of the fault and its time of occurrence.
If the defect is covered by the warranty, your product
will either be repaired or replaced by us. The repair
or replacement of a product does not signify the
beginning of a new warranty period.
Warranty period and statutory claims for
defects
The warranty period is not prolonged by repairs
effected under the warranty. This also applies to
replaced and repaired components. Any damage
and defects present at the time of purchase must
be reported immediately after unpacking. Repairs
carried out after expiry of the warranty period shall
be subject to a fee.
Scope of the warranty
This appliance has been manufactured in accordance
with strict quality guidelines and inspected meticu-
lously prior to delivery.
The warranty covers material faults or production
faults. The warranty does not extend to product parts
subject to normal wear and tear or fragile parts such
as switches, batteries, baking moulds or parts made
of glass.
The warranty does not apply if the product has been
damaged, improperly used or improperly maintained.
The directions in the operating instructions for the
product regarding proper use of the product are
to be strictly followed. Uses and actions that are
discouraged in the operating instructions or which
are warned against must be avoided.
This product is intended solely for private use and
not for commercial purposes. The warranty shall be
deemed void in cases of misuse or improper handling,
use of force and modifications/repairs which have
not been carried out by one of our authorised
Service centres.
Warranty claim procedure
To ensure quick processing of your case, please
observe the following instructions:
■ Please have the till receipt and the item number
(e.g. IAN 12345) available as proof of purchase.
■ You will find the item number on the type plate,
an engraving on the front page of the instructions
(bottom left), or as a sticker on the rear or bot-
tom of the appliance.
■ If functional or other defects occur, please
contact the service department listed either by
telephone or by e-mail.
■ You can return a defective product to us free of
charge to the service address that will be provided
to you. Ensure that you enclose the proof of
purchase (till receipt) and information about
what the defect is and when it occurred.
NOTE
► For Parkside and Florabest tools, please send
us only the defective item without the acces-
sories (e.g. battery, storage case, assembly
tools, etc.).
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