23
English
English
Troubleshooting
This chapter summarizes the most common problems you could encounter with the breast pump. If you are
unable to solve the problem with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the Consumer Care Center in your country.
Problem Solution
I experience pain when I
use the breast pump.
- Choose a suction level that is comfortable for you.
- Check if the silicone diaphragm is not damaged (does not have small
cracks, holes etc.).
- Make sure that your nipple is placed in the center of the cushion.
- If the pain persists, stop using the breast pump and consult your
healthcare professional.
The breast pump does not
switch on while it is
connected to the wall
socket.
- Only use the adapter supplied.
- Make sure that the adapter has been inserted correctly into the wall
socket and that the small plug has been inserted correctly into the motor
unit.
- Connect the adapter to another wall socket. Then press and hold the
on/off button to check if the breast pump can be switched on.
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
The breast pump does not
switch on (indicator lights
do not go on).
- Make sure that the battery is charged (see 'Charging the breast pump') or
connect the breast pump to the wall socket.
The breast pump is not
charging.
- Only use the adapter supplied.
- Make sure that the adapter has been inserted correctly into the wall
socket and that the small plug has been inserted correctly into the motor
unit.
- The breast pump is too cold or too hot for charging. Let the breast pump
acclimatize to room temperature for 30minutes.
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
Charging the breast pump
takes a very long time.
- Only use the adapter supplied.
- Make sure that the adapter has been inserted correctly into the wall
socket and that the small plug has been inserted correctly into the motor
unit.
- The breast pump is too cold or too hot. It is recommended to charge the
breast pump at room temperature.
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.