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> Before Start > Part Names > Install > Initial Setup > Playback
Advanced Setup | Firmware Update | Others
Troubleshooting
Others
Before starting the procedure
When operation is unstable, problems may be solved by
simply turning the power on or to standby or disconnecting/
connecting the power cord, rather than reviewing settings
and operations. Try the simple measures on both the unit
and the connected device. If the problem isn't fixed after
referring to "Troubleshooting", resetting the unit to the
status at the time of shipment may solve the problem. Note
that your settings will also be initialized when you reset, so
we recommend that you note down your settings before
doing the following.
Resetting the unit (this resets the unit settings to
the default)
1. Press SETUP on the remote controller, select "Factory
Reset" - "Start" in the Setup screen and press ENTER.
2. Press ENTER.
3. The unit switches to standby and the settings are reset.
Power
Cannot turn on the unit
0 Unplug the power cord from the wall outlet, wait 5
seconds or more, then plug it in again.
The unit turns off unexpectedly
0 The unit automatically switches to standby when the
"Option Setting" - "Power Off Setting" - "Auto Standby"
setting in the Setup menu functions.
0 Check if the speaker cable wires are touching the rear
panel or if the i side and s side have shorted. If there is
contact or shorting, the unit will switch to standby
automatically.
0 If the power turns off and indicators on the front panel
continually blink, there may have been a malfunction with
the amplifier or the protection circuit may have tripped.
– If the power indicator blinks at approximately 1 second
intervals: There may have been a malfunction in the
amplifier section. Unplug the power cord from the wall
outlet immediately and contact the dealer or our
company’s support.
– If the power indicator blinks at approximately 0.3
second intervals: The protection circuit may have
tripped due to playback at high volume. Reduce the
volume for playback. Alternatively, the wires in the
speaker cables may have touched the rear panel or
other wires. Connect the wires so they do not protrude
from the speaker jacks.
If the same symptoms such as being unable to turn the
unit on happen repeatedly, unplug the power cord from
the wall outlet immediately and contact the dealer or our
company’s support.
There is no audio from external devices
0 There is no sound if this unit is muted. Press MUTE on
the remote controller to cancel muting.
0 Confirm that the connection between the output jack on
the external device and the input jack on this unit is
correct.
0 Change the input selector on this unit to the position of
the terminal to which the external device is connected.
0 Check the digital audio output setting on the connected
component. On some game consoles, such as those that
support DVD, the default setting is off.
The display doesn't light
0 The display may go dim while the DIMMER is working,
and may also turn off. Press DIMMER button and change
the brightness level of the display.
Wi-Fi Connection
0 Try plugging/unplugging the power supply of wireless
LAN router and the unit, check the wireless LAN router
power-on status, and try reboot of the wireless LAN
router.
Cannot connect to the access point
0 Check that the setting of SSID and encryption (WEP,
etc.) is correct. Make sure the network settings of the unit
is properly set.
0 Connection to an SSID that includes multi-byte
characters is not supported. Name the SSID of the
wireless LAN router using single-byte alphanumeric
characters only and try again.
0 When the wireless LAN router setting is at stealth mode
(mode to hide the SSID key) or when ANY connection is
off, the SSID is not displayed. Change the setting and try
again.
Connected to an SSID different to the SSID selected
0 Some access points allow you to set multiple SSIDs for
one unit. If you use the automatic setting button on such
a router, you may end up connecting with a different
SSID from the SSID you wanted to connect to. Use the
connection method requiring you to enter a password if
this happens.
Playback is interrupted and communication does not
work
0 Shorten the distance from the access point or remove
obstacles to improve visibility, and try again. Place the
unit away from microwave ovens or other access points.
It is recommended to place the access point and the unit
in the same room.
0 If there is a metallic object near the unit, wireless LAN
connection may not be possible as the metal can effect
on the radio wave.
0 When other access point are used near the unit, several
issues such as interrupted playback and communication
may occur. You can avoid these issues by changing the
channel of the access point. For instructions on changing
channels, see the instruction manual provided with the
access point.
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