Quantum Voice / Poly - Quick Reference Guide
January 2024 Quantum Telecom Inc.
Placing Calls
To place a call:
1. Dial the number.
2. Pick up the Handset.
3. Press the Speakerphone or Headset key.
Answering Calls
Depending on your preference, there are multiple ways to answer an incoming
call.
1. To answer a call with your Handset, simply lift the receiver to
connect to the call.
2. To answer a call via speakerphone press the Speakerphone button.
3. To answer a call via headset feature press the Headset button.
4. You can press the Answer softkey to receive the call. When
selected, the call is answered using your speakerphone.
To answer an incoming call when you’re already on an active call:
1. Press the Answer softkey.
2. Your first call will automatically be placed on hold.
3. To retrieve your first call, use the navigation arrows to scroll to that
call.
4. Then, press the Resume softkey.
Call Park
To park a call, while on an active call:
1. Press the PARK button on the display.
Your call will now be parked and the PARK button will be lit red on all phones.
Retrieving Parked Calls
To retrieve a parked call:
1. Press the red lit PARK button.
Your call will now be retrieved from the park.